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Last Updated: 12/02/2025
1. Overview
At Archangel Design Ltd, we strive to ensure customer satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help with our refund and return policy.
2. Returns
Returns are accepted within 16 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as received.
To initiate a return, please contact us at info@archangelgifts.com with your order details.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, a refund will be processed to your original payment method within 2 business days.
Shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
If you received a defective or damaged item, we will replace it at no additional cost.
Contact us at info@archangelgifts.com to arrange an exchange.
5. Non-Returnable Items
Certain items cannot be returned, including:
Personalized or custom-made products
Digital downloads
Perishable goods (if applicable)
6. Late or Missing Refunds
If you have not received a refund within the stated timeframe, check with your bank or payment provider.
If the issue persists, contact us at info@archangelgifts.com for assistance.
7. Changes to this Policy
We reserve the right to update this policy at any time.
Significant changes will be communicated via email or website notice.
For any refund-related inquiries, please contact us at info@archangelgifts.com.
End of Policy